Job Description

Seeing a Remote Accounts Receivable Billing Specialist to be responsible for supporting the department in maximizing revenue and cash flow by performing charge entries, following up on all outstanding A/R, including resolution of denials, and generating effective written appeals to carriers to maximize reimbursement on incorrectly denied claims. The Billing Specialist handles all correspondence related to an insurance or patient account, contacting carriers, patients, and other facilities as needed to get maximum payment on accounts and identify issues or changes.  They utilize training and knowledge to interpret, understand, and apply complex Medicare guidelines to reduce claim denials, and consistently practice established Peak standards and expectations to achieve superior client satisfaction and retention. 

Essential Duties and Responsibilities:

Perform accurate analysis of medical records to obtain necessary information for the appropriate sequencing and assignment of ICD-10, CPT, and HCPS codes.

Validate and verify data entered by reviewing reports for errors and correcting as necessary.

Collaborate with managers in assigned areas and provide feedback regarding documentation issues or reoccurring errors. 

Ensure timely follow-up of unpaid claims, resolution of denials, and other payer-related correspondence through appropriate research and appeal processes.

Resolve claim rejections, underpayments, and denials with appropriate payer and initiate collection follow-up of unpaid or denied claims, interpreting remittances to determine appropriate course of action. 

Identify and respond to patterns of denials or billing practices and perform complex account investigation as needed, to achieve resolution.

Pursue reimbursement from carriers by placing phone calls and recording all contact in an electronic tracking system, ensuring progress is made on outstanding accounts.

Coordinate third party collections and work toward the successful reduction in outstanding balances for assigned divisions or projects.

Maintain patient confidentiality according to compliance policies and HIPPAA. 

Respond to inquiries from insurance carriers via telephone, email and/or fax, demonstrating a high level of customer service. 

Review and resolve uncollected accounts and prepare charge corrections and write offs.

Take incoming and outgoing patient calls to manage collections and answer patient questions. 

Special projects as assigned.

Qualifications:

High school diploma or equivalent

Minimum of 2 years of experience in a fast-paced medical billing environment

Experience in a health care setting required

Experience working unpaid claims and denials

Proficiency in MS Office

Familiarity with CPT and ICD-10 required; CPC certification preferred

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