Seeking a Senior Transformation Coach to accelerate Hyatt's global transformation by embedding Hyatt's proprietary framework built on agile principles across corporate, regional, and hotel teams. This role enables leaders, strengthens collaboration, and builds capability to enhance speed and impact enterprise-wide. Experience with Gen AI enablement and emerging tools is highly valued as Hyatt advances digital and operational agility across hotels and supporting functions. The position involves close partnership with leaders at all levels and may require occasional travel to hotel or regional sites.
POSITION RESPONSIBILITIES:
Learn, apply, and coach Hyatt's transformation framework across business, technology, and hotel operations
Partner with leadership to evolve roadmaps, maturity models, and success metrics
Coach executives, property leaders, and delivery teams on adaptive, guest-centered ways of working
Facilitate workshops and retrospectives to improve collaboration and alignment
Lead initiatives that evolve operating models, governance, and decision-making practices
Mentor internal coaches and change agents to build sustainable capability
Support AI enablement by guiding teams to apply Gen AI responsibly in decision-making, workflow, and knowledge sharing.
EXPERIENCE AND QUALIFICATIONS:
6 10 years leading organizational transformation or large-scale change initiatives
Proven experience coaching senior leaders, including property and regional operations
Familiar with agile, lean, and systems-thinking principles adaptable to Hyatt's framework
Skilled in facilitation, communication, and stakeholder influence across functions
Experienced working across business, technology, and hotel environments
Awareness of Gen AI tools and practical business applications
Fluency in multiple languages (spoken, read, written) highly valued
Proficiency in MS PowerPoint, Excel, and reporting dashboards.
PREFERRED SKILLS:
Strong storytelling and visualization for executive and hotel audiences
Ability to translate Hyatt's framework into actionable, sustainable practices across diverse teams
Recognized coaching credentials (ICP-ACC, SPC, or equivalent) preferred
Experience collaborating across cultures in global, matrixed, and hospitality contexts
EDUCATION:
Bachelor's degree in Business, Technology, Organizational Development, or related field required
Enable Skills-Based Hiring No
This is a hybrid job; the person is expected to come into office 3 days a week. Travel may be required to support the teams this person will be working with.
This position will be Agile Coaching/Strategy/Project Management for multiple programs. reporting into the COE.
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