BUSINESS & MANAGEMENT CONSULTANT Job at Confidential, Irving, TX

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  • Confidential
  • Irving, TX

Job Description

Software R&D and Product Management Manager

Position Overview

We are seeking a dynamic Software R&D and Product Management Manager to lead the innovation, development, and lifecycle management of software solutions supporting Emergency 911 services . This role requires deep expertise in software systems for IP‑based telecommunications , spanning both back-end routing technologies and front-end user interfaces.

The ideal candidate brings proven experience guiding product strategy from concept through deployment. This leader will balance technical depth with strong product management discipline to deliver mission-critical, standards-compliant solutions that enhance public safety. The role requires a visionary thinker capable of driving cross-functional, multi-national teams to meet evolving market and regulatory demands.

Key Responsibilities

Strategic Leadership

  • Define and execute the R&D roadmap for Emergency 911 software products.
  • Ensure alignment with NENA i3 and other industry standards.
  • Monitor emerging technologies (NG911, IP-based routing, GIS integration) and integrate them into product strategy.

Product Management

  • Own end-to-end product lifecycle processes, including:
    • Market research
    • Requirements gathering
    • Roadmap planning
    • Prioritization
    • Release management
    • Post-deployment support
  • Partner with stakeholders (PSAPs, carriers, government agencies) to translate operational needs into actionable product features.
  • Develop business cases, pricing models, and go-to-market strategies.

R&D Oversight

  • Lead cross-functional engineering teams in designing, prototyping, and delivering scalable, resilient, and standards-compliant solutions.
  • Ensure interoperability testing and certification with NENA and other regulatory entities.
  • Promote modern development practices such as Agile, DevOps, and CI/CD .

AI-Enabled Development & Testing

  • Champion the adoption of AI-powered coding, code review, and automated testing tools.
  • Drive implementation of AI-driven regression testing, defect prediction, and test generation.
  • Collaborate with Data & AI teams to evaluate and integrate emerging technologies that improve product quality and developer efficiency.
  • Foster a culture of innovation by piloting AI-enabled development practices and sharing best practices across teams.

Collaboration & Compliance

  • Engage with industry bodies, standards committees, and technology partners to stay ahead of regulatory and technical shifts.
  • Ensure products meet all federal, state, and local compliance requirements for emergency communication systems.

Innovation & Quality

  • Champion innovation in areas such as:
    • Location accuracy
    • Multimedia call handling (video, text, data)
    • Cloud-native NG911 solutions
  • Establish rigorous QA processes to ensure reliability in mission-critical environments.

Qualifications

  • Bachelor’s or Master’s degree in Computer Science, Engineering, Telecommunications, or related field.
  • 8+ years of experience in software product development, including 3+ years in product management or R&D leadership.
  • Demonstrated success delivering compliant, mission-critical software solutions.
  • Strong leadership, communication, and stakeholder management skills.

Desired Skills

  • Knowledge of Emergency 911 systems , NENA i3 standards, and public safety communications.
  • Experience with GIS, SIP protocols, and IP-based call routing.
  • Familiarity with cloud platforms (AWS, Azure, GCP) and microservices architectures.
  • Ability to balance innovation with regulatory compliance and customer requirements.
  • Excellent analytical and problem‑solving skills.

Job Tags

Local area, Shift work

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