Job Description

JOB SUMMARY:

 
The primary function of each employee is to help United Solutions achieve its Mission: 

 
The Mission of United Solutions Company is to host quality products and services using the best of breed technology, with an emphasis on service and collaboration, to help our customers remain competitive and profitable.

 
Responsible for operating computer, computer-related hardware and other operations area equipment.  Performs support activities in computer operations. 

PRIMARY RESPONSIBILITIES:

• Maintains a professional and courteous attitude with staff and business contacts.
• Maintains knowledge of the company’s philosophy, rules, and policies, appropriately reflecting these in all activities and interactions with co-workers, clients, and the public to ensure confidentiality.
• Observe computer consoles and peripheral equipment for error messages displayed to detect faulty output, machine stoppage, problems or warnings; report such messages and problems to supervisor.
• Load peripheral equipment with selected materials such as tapes and printer paper or forms for operating runs.
• Observe equipment to determine the end of operating run and review schedule to determine next assignment.
• Document when jobs are properly completed.
• Submit jobs for processing and check for accuracy.
• Ensure that data transfer files are transferred correctly and on-time; e.g. ACH, Debit Card, Credit Card, Share Draft, Bill Payer.
• Assists in the training of other computer operators in all tasks of the shift and the operation of all equipment.
• Distribute computer generated reports or puts spooled reports to optical retrieval system.
• Identify data processing exceptions and notify appropriate personnel.
• Record billable items on daily clipboard sheets.
• Perform system backups and send backup files off site.
• Assists clients with questions, problems, or complaints.
• When answering intercom, ensure that only authorized delivery personnel or employees gain entrance to USC building.
• Protect and respect USC equipment and supplies, maintain minimal work distractions.
• Lean to add, modify, delete, and re-start jobs in the ISE Job Scheduler module.
• Verify reports and other outputs are complete and are of good quality before release.
• In addition to advising supervisor and a senior operator, notify data processing vendor or maintenance personnel if error or failure cannot be located.
• Maintain ongoing communication with supervisor.
• Maintain security of building, computer equipment and confidentiality of data.
• Perform other duties as assigned and support all areas of the company and its affiliates.

SKILL REQUIREMENTS:

• Interpersonal abilities.  A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
• Ability to read and interpret documents and write routine reports and correspondence.
• Ability to work with frequent interruptions and under constant pressure.
• Ability to type, operate a personal computer, and utilize all functions of a client’s mainframe computer system.
• Ability to work with frequent interruptions and constant pressure for absolute accuracy within time limitations.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to troubleshoot problems that can arise throughout the shift.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals

CANDIDATE PROFILE:

• Bright
• Verbal
• Assertive
• Approachable
• Determined
• Enthusiastic
• Energetic
• Flexible

 
EDUCATION / EXPERIENCE:

• High school diploma or equivalent and six months to one year related experience and/or training; or equivalent combination of education and experience.
• Bank/Credit Union Teller experience preferred but not required. 
• Must be bondable

 
TECHNICAL REQUIREMENTS:

• Knowledge of PC hardware, desktop and network operating systems, and printers.
• Solve practical problems using the data and variables available.
• Recognize and solve computer related problems
• Knowledge of basic algebra and geometry.
• General office equipment

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