Job Description

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Job Description

Manage complex onboardings for the Electronic Archiving (EA) program, ensuring compliance with Records Management policies and adherence to best practices. Manage other program level efforts as directed and aligned with RRD Global Strategic Manager and EA Global Lead.

• Serve as a project manager and lead for complex, high priority, or high risk Archive360 onboardings

• Manage Program level initiatives and enterprise data migrations (including ERA, ZL Tech, and On Demand environments) from initiation through successful UAT and deployment.

• Collaborate with Global eArchive Project Manager Lead as assigned Archive360 onboarding requests (BAU, Ad hoc, other programs)

• Collaborate with EA Records Specialist, as needed for program initiatives or for interfacing with IM/DLM Team

• Attend and lead relevant client meetings, production and management status calls and provide training and guidance to team members on electronic records management policies and procedures as directed

• Provide transparent, proactive status updates, risk assessments, and escalation paths on project status to the Global EA Lead and key stakeholders.

• Responsible for escalating issues to Global eArchive Project Manager Lead or Global EA Lead

• Track, analyze and report on quality metrics, strategize with the client, and deliver services, which will attract and retain client loyalty

• Ensure all deliverable deadlines are met for all individuals and parts involved in the process for all onboardings and special projects

• Maintain contact with clients/stakeholders to set project milestones, create project estimates, track schedules, advise of job progress, scheduling concerns, and any requests for

  additional information

  or materials, when required

Qualifications

• Excellent Mac and/or PC computer skills; ability to learn and become proficient with new applications, and ability to provide basic troubleshooting.

• Familiarity with enterprise software deployment, eDiscovery and data migration expertise preferred.

• Must be proactive, collaborative, driven and seek excellence in execution of tasks.

• Bachelor's degree in a related field

• 8+ years of relevant work experience

• Experience in utilizing continuous improvement and automation tools to create and track metrics is preferred.

• Complete understanding of the “Big Picture” which allows the individual to problem-solve, analyze potential solutions and use sound judgment to make good business decisions.

• Ability to interpret and understand clients’ expectations and direct the production team.

• Strong project management discipline, organizational skills and time-management skills.

• Proven track record with strong and effective client relationships and solution delivery.

• Outstanding presentation and communication skills, both written and verbal, with the ability to listen for understanding.

• Ability to manage multiple projects at one time in a dynamic environment.

• Excellent interpersonal skills; experience and ability to work with cross-functional teams, internally and client-side; independently or as part of a team

• Ability to anticipate needs on behalf of the client, not only to serve the client but also increase volume and profitability

Additional Information

RRD's current salary range for this role is $74,000 to $115,500 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

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