Job Description

Salary: $98,000 - 138,000 per year Requirements:

• We require a bachelors degree in computer science, information technology, healthcare administration, or a related discipline.
• We require 5 to 7 years of experience in system analysis and support within a healthcare setting, or 10+ years of equivalent experience in lieu of a degree.
• We seek experience with Epic applications and healthcare workflows, including clinical, revenue cycle, or IT operations.
• We need strong capabilities in requirements elicitation, workflow design, and testing.
• We expect familiarity with ITIL, change control, SDLC practices, system governance, and waterfall or agile delivery methods.
• We value the ability to communicate effectively with clinical and operational stakeholders, as well as managed service providers, and to produce clear documentation.
• We look for a proven history of managing complex initiatives and leading cross-functional teams.
• For the Application Training focus, we require Epic Training Environment Build certification, 3+ years of related experience, and two Epic Application Principal Trainer certifications.
• For the Application Build focus, we prefer current Epic certification or proficiency in one or more relevant modules such as HB, PB, Cadence, Referrals, Orders, ClinDoc, or Clarity.
• For the Application Build focus, we prefer 3+ years of Epic build and configuration experience.
• For the Application Build focus, we prefer prior leadership or supervisory experience.
• For the Application Build focus, we prefer experience with system integration, HL7, FHIR, and interface testing.
• For the Application Build focus, we prefer exposure to SQL, Clarity, Caboodle, SlicerDicer, or reporting tools such as Radar and Reporting Workbench.
• We value prior experience in patient access, billing, coding, finance, or clinical operations when aligned to the assigned module.
• We prefer ITIL Foundation certification, Epic application certifications, experience in a large healthcare system or hospital environment, and knowledge of healthcare regulations and compliance standards.
• We consider experience with cloud platforms such as AWS or Azure, business intelligence tools, and an advanced degree to be advantageous.

• We partner with stakeholders to gather and refine needs, map current workflows, and design Epic solutions that support operational and policy objectives.
• We create and maintain specifications, decision records, and design documentation to ensure traceability and disciplined change control.
• We perform gap assessments to determine configuration or workflow updates needed for upgrades, regulatory changes, or new initiatives.
• We manage smaller projects tied to implementations and system upgrades, using waterfall or agile methods as appropriate.
• We guide project teams through the selected delivery methodology and help maintain alignment to scope and timeline.
• We produce and update documentation for system configurations, support processes, and related procedures.
• We mentor junior analysts and share best practices across the team.
• In the build focus, we configure records, master files, profiles, rules, security classes, and workflows in line with approved designs.
• We maintain environment consistency and follow build naming standards and change management practices.
• We design and execute unit, integration, and user acceptance tests, then track and resolve defects while capturing evidence.
• We validate interfaces, printing, reporting, and downstream workflows, including regression coverage during upgrades.
• We coordinate releases, environment migrations, and downtime activities for upgrades and patches.
• We support go-live and post-go-live stabilization through rounding, office hours, tip sheets, and at-the-elbow assistance.
• We manage service requests and incidents promptly, using strong triage and root-cause analysis to meet service commitments.
• We provide advanced support for Epic, Workday, Kronos, and other applications, partnering with IT and clinical teams across the broader application portfolio.
• We collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other data exchange workflows.
• We work with analytics teams on Clarity and Caboodle extracts, registries, and operational reporting needs.
• We ensure data accuracy and consistent metric definitions across modules and stakeholder groups.
• We support regulatory readiness, audit requests, and policy alignment, including CMS and Joint Commission requirements.
• We embed privacy and security safeguards, including sensitive record handling and audit trail practices.
• We contribute to incident, problem, change, and configuration management processes aligned with ITIL.
• In the training focus, we design and deliver customized education programs aligned to organizational strategy and operational goals.
• We oversee the maintenance, enhancement, and governance of the CareConnect curriculum.
• We ensure curriculum content remains accurate, consistent, and aligned with organizational priorities.
• We incorporate feedback from learners and stakeholders to continuously improve training content and delivery.
• We manage the build, upkeep, and readiness of training environments.
• We communicate system releases and upgrades clearly and on time.
• We handle end-user training requests and incidents professionally and efficiently.
• We evaluate, prioritize, assign, and resolve requests within established service expectations.
• We document incidents and resolutions to strengthen the knowledge base.
• We partner with IT and operational teams to identify trends, implement preventive fixes, and improve service quality and user experience.

• AWS
• Azure
• Business Intelligence
• Cloud
• CMS
• HL7
• Support
• ITIL
• SQL
• Security
• AI

More:

We are a mission-driven healthcare organization committed to wellness, compassionate care, and continuous learning. Our IS Applications team supports critical Epic and related enterprise systems that help power safe patient care, efficient revenue cycle operations, and strong regulatory compliance. This role operates on a day shift schedule, 40 hours per week, and may include remote work eligibility limited to Ohio. We offer an environment that values excellence, collaboration, and professional growth, and we are proud to be an equal opportunity employer fully committed to fair employment practices.

last updated 22 week of 2026

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