Job Description

Helpdesk / Access Manager

(Levels: Mid → Senior) 

Mid Helpdesk / Access Manager

Job description:

• Support M3 access management
• Verify security clearance access
• Support PKI trusted agent activities
• Validate need-to-know access
• Support intelligence dissemination processes

Senior Helpdesk / Access Manager

Everything from Mid plus:

Additional responsibilities:

• Conduct training for military users
• Draft briefing slides
• Support classification decisions
• Support organizational messaging
• Support complex access decisions

Key difference:
Senior adds training + complex access authority.

Approved IAT Level II Certifications (Commonly Accepted)

• CompTIA Security+ (Sec+)– Most widely required
• CompTIA CySA+
• CompTIA PenTest+
• GIAC Security Essentials (GSEC)
• Cisco CCNA Security – Retired, but still honored if previously earned
• EC-Council Certified Network Defender (CND)
• (ISC)² Systems Security Certified Practitioner (SSCP)– Qualifies for both Level I and Level II

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