Help Desk Analyst Job at Nexiva Inc, Delaware, OH

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  • Nexiva Inc
  • Delaware, OH

Job Description

Job Title: Help Desk Analyst (Level 1 Support)

Location: Works on-site in Middletown CT (Onsite)
seeking a Help Desk Analyst to support mission-critical child welfare systems including LINK and IV-E as part of the CCWIS program. This role is essential in ensuring smooth day-to-day IT operations for over 3000 agency staff.

Key Responsibilities
  • Provide Level 1 technical support via phone remote access and in-person
  • Troubleshoot and resolve hardware software and user access issues
  • Process user administration requests (add modify deactivate accounts)
  • Review and validate user access forms for accuracy and completeness
  • Maintain proper documentation and record retention
  • Follow standard procedures for system access and security compliance
  • Collaborate with internal teams and external agencies when needed
  • Escalate complex issues to higher support tiers
Required Qualifications
  • Minimum 1 year of IT support/help desk experience
  • Hands-on experience with:
    • PC hardware and software installation
    • End-user support (phone remote in-person)
  • Strong customer service and communication skills
  • High attention to detail and ability to follow structured processes
Preferred Qualifications
  • Experience with user administration and access management
  • Familiarity with Microsoft Active Directory
  • Experience with:
    • Windows 10/11
    • Microsoft Office 365
    • Device imaging management and troubleshooting

Best Regards

Aditya Shrivastava

Lead Technical Recruiter

Nexiva Inc

Job Tags

Full time, Work at office, Remote work

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