Help Desk Technician Job at astrodigitalcareers, Littleton, CO

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  • astrodigitalcareers
  • Littleton, CO

Job Description

Job Description: Help Desk Technician at Astro Digital

Job Responsibilities:

  • Provide technical assistance and support to customers with hardware and software issues
  • Respond to customer inquiries via phone, email, or in-person
  • Troubleshoot hardware and software problems and escalate as needed
  • Assist in setting up new equipment and software for users
  • Document and track technical issues and resolutions
  • Ensure timely resolution of customer issues to maintain high levels of customer satisfaction

Essential Qualifications:

  • Knowledge of computer hardware, software, and operating systems
  • Excellent communication and customer service skills
  • Ability to work independently and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail
  • Associate degree in a related field or equivalent work experience

Desired Experience:

  • Minimum of 1-2 years of experience in a help desk or technical support role
  • Experience with ticketing systems and remote support tools

Salary & Benefits:

  • Minimum Salary: $84,000 per year
  • Maximum Salary: $105,000 per year
  • Currency: USD
  • Benefits: Health insurance, paid time off, retirement plans

Job Tags

Work experience placement, Remote work

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