Job Description

Help Desk Technician

Jim Norton Auto Group | Broken Arrow, Oklahoma

Department: Information Technology Reports To: IT Director

Location: On-site, Broken Arrow, OK Schedule: Monday-Friday, standard business hours

Employment Type: Full-Time Compensation: $22.00 per hour

About Jim Norton Auto Group

Jim Norton Auto Group is one of the region’s largest and most respected automotive dealership groups, representing a wide range of import and domestic brands. With approximately 750 employees across our locations, we pride ourselves on delivering an exceptional experience to every customer—and that starts with making sure our team has the technology and support they need to do their best work every day.

Position Summary

We are looking for a Help Desk Technician to join our Information Technology department. This is an entry-level role with broad exposure across our IT operation, ideal for someone with prior help desk or internship experience who is ready to grow their career. You will be the first point of contact for end user support across our dealership locations, handling everything from password resets and laptop setups to Wi-Fi troubleshooting and conference room AV. Please note: this is a hands-on, physical role—regularly moving printers and other hardware is a routine part of the job. If you enjoy solving problems, helping people, and learning new technology every day, we want to hear from you.

Key Responsibilities

• Provide friendly, responsive end-user support via phone, email, ticketing system, and in person— including password resets, account lockouts, and day-to-day troubleshooting.
• Set up, image, and deploy laptops, desktops, monitors, printers, and other peripherals for new hires and equipment refreshes.
• Manage user accounts and access in Active Directory, Microsoft 365, and other business applications (creates, changes, terminations).
• Troubleshoot basic network connectivity issues including Wi-Fi, VPN, wired connections, and networked printers; escalate complex issues to senior staff.
• Support audio/visual equipment in conference and training rooms, ensuring meetings and presentations run smoothly.
• Document issues, resolutions, and standard procedures in the ticketing system and internal knowledge base.
• Assist with hardware inventory, asset tracking, and equipment lifecycle tasks.
• Travel between dealership locations in the Tulsa metro area as needed to provide on-site support.
• Other duties as assigned to support the broader IT department.

Required Qualifications

• High school diploma or equivalent.
• Prior help desk, IT support, or relevant internship experience.
• Working knowledge of Windows operating systems, Microsoft 365, and common business applications.
• Familiarity with basic networking concepts (Wi-Fi, DNS, DHCP, VPN, printers).
• Strong customer service orientation with the ability to communicate technical concepts to non technical users.
• Excellent organizational skills and the ability to prioritize multiple requests in a fast-paced environment.
• Valid driver’s license and reliable transportation for travel between local dealership locations.
• Ability to regularly lift, carry, and move equipment up to 50 pounds—printers are the heaviest items handled and relocating them is a routine part of this role. Must also be able to crawl, kneel, bend, and reach as needed for hardware setup and cabling.

Preferred Qualifications

• CompTIA A+ and/or Network+ certification.
• Experience supporting Active Directory and Microsoft 365 administration tasks.
• Exposure to ticketing systems (e.g., ServiceNow, Freshservice, ConnectWise, Zendesk).
• Prior experience in an automotive dealership or other multi-site retail environment.

Why Join Jim Norton Auto Group

• Hands-on exposure to a wide range of technology—you’ll learn far more here than in a narrow, single-system support role.
• A clear path for career growth within a stable, established employer that’s been a fixture in the Tulsa metro community for decades.
• Mentorship from experienced IT staff who are invested in helping you build your skills and earn additional certifications.
• Competitive pay and a comprehensive benefits package, including [medical, dental, vision, 401(k), paid time off, employee discounts].

Jim Norton Auto Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

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