Job Description

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Travel to Office expectations

For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Reporting to the Director, Talent Acquisition, you will be responsible for sourcing, screening, and selecting amazing candidates and seeing them through our hiring process. You will partner with internal clients to drive the recruitment processes and develop innovative recruitment strategies. A key component of the role is to consult with the Recruitment group on the sourcing strategy, recruitment process, and selection criteria to ensure top talent is secured for their roles.

You will be comfortable speaking with people and trying to understand their needs, excel in a collaborative team setting, and have the ability to bring forward great ideas and execute on recruitment projects and initiatives. We are big believers in fostering a consultative recruitment model where Recruiters can seamlessly shift gears between core recruitment duties, building networks and pipelines, developing internal client relationships, managing recruitment projects, and ensuring applicants have a positive candidate experience.

Key Responsibilities

• Partner with your client groups to identify current and prospective staffing requirements, and build out the appropriate staffing strategies.
• Recruit and actively source from our ATS, LinkedIn Recruiter, networking events, employee referrals, and creative and emerging technologies for attracting talent.
• Screen, interview, and evaluate potential candidates based on motivators, experience, technical acumen, and team/organizational fit.
• Provide an interpersonal and high-touch experience for every candidate, from application stage to offer. This includes driving the interview and offer process, reference checks, salary recommendations, and closing of candidates.
• Build and maintain relationships with all hiring managers and prospective candidates.
• Manage relevant reporting for your client groups, including the completion of internal recruitment reports to drive metrics and process improvements.
• Lead and participate in recruitment or other HR projects as required.

Required Experience

• 5+ years of experience in recruitment, preferably in software or technology.
• A solid understanding of recruitment processes, ranging from headcount planning to the pre-boarding process.
• A natural ability to build rapport quickly and establish credibility with stakeholders.
• Experience working across multiple geographies and building/managing sustainable relationships with teams, executives, senior managers, and other stakeholders.
• Proven experience in assessing, qualifying, interviewing and screening potential candidates for both technical and non-technical roles.
• Strong sourcing skills using variety of web based tools and search strings.
• Excellent communication skills
• Flexible, adaptable, and comfortable working with ambiguity in a fast paced environment.
• Proven ability to take initiative, adapt quickly to changing priorities, and build strong, productive relationships.

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact ***email_hidden*** should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: ***email_hidden***

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base hourly range for this position is $46.15 - $51.44, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

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